Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our e-commerce website.
Information We Collect
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Personal Information: When you make a purchase, create an account, or contact us, we collect personal information such as your name, email address, phone number, shipping and billing address, and payment information.
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Non-Personal Information: We also collect non-personal information such as your browser type, device information, IP address, and browsing behaviour on our site to improve our services and your shopping experience.
How We Use Your Information
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To Process Orders: We use your personal information to process and fulfil your orders, including shipping and handling, and to communicate with you about your order status.
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Customer Service: Your information helps us respond to your customer service requests and support needs more efficiently.
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Personalization: We use your information to personalize your shopping experience, offering tailored recommendations and content.
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Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of these communications at any time.
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Improvement: We use non-personal information to improve our website design, products, and services.
Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
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Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
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Legal Requirements: We may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Cookies
Our site uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Your Choices
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Opt-Out: You can opt out of receiving marketing emails from us by following the unsubscribe link at the bottom of each email or by contacting us directly.
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Access and Correction: You may access, correct, or update your personal information by logging into your account or contacting our customer service team.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our site and updating the policy's effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Phone: +254741644519
Address: Dynamic Mall, Shop ML133, 3rd floor, Tom Mboya Street, Nairobi, Kenya.
Effective Date: 27th May 2024.
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